Refunds & Cancellations

If there's an unexpected issue with our service or a change to Covid-19 testing rules, you may be entitled to a refund. Please enter all of the required information, and your reason for refunding (we'll tell you which one to pick in any correspondence to you) and our team will action it.

Easy ways to reach us

London HQ

3rd Floor West, 22-25 Eastcastle Street, London, W1W 8DF